AT&T Nation 450 Rollover Minutes

Average customer rating: 2.5

decent plan
Cingular does not stand by their products, services and information

AT&T Nation 450 Rollover Minutes

Manufacturer:
Product Group: Wireless
Binding: Wireless Plan
ASIN: B000B75C9Q

Related Categories:

Light Use: 100 to 499 min

| Service Plans | Cell Phones & Service

Product Description

Nation 450 Rollover & 5000 Night/Weekend & Unlimited Mobile-To-Mobile Minutes

Customer Reviews:

decent plan.......2005-12-03

This is a decent plan. I've been with Cingular for about 9 months now and don't have any complaints. The rollover idea is awesome if you can stay below your maximum minutes for maybe 2 consecutive months, you end up banking up enough rollover minutes to keep you satisfied unless you're constantly on your phone, this plan isn't for you. I've banked up enough minutes by now to never have to worry about overage charges (about 1200 anytime minutes available to me now) The downside is that it's not unlimited nights & weeekends (although I've never gone over the limit) the charges for text messaging & data transfer is more expensive than T-mobile. I read the previous review & have to say that I had a similar problem with T-mobile where I got bad, unsympathetic customer service. I think this is the same problem with any carrier (Sprint, T-mobile, Cingular, etc)that has had a loyal customer in the past years - they don't actually think that you're going to leave them. They don't give in or budge until it's too late - I switched to Cingular out of spite towards T-mobile. It wasn't until I called T-mobile to deactivate my service that they actually started being sympathetic to me & offered me great deals but i had already setup with Cingular and it was too late. There may be better plans for the same price but I occasionally got hit with the overage minute charges by T-mobile every now & then on the 600 anytime nationwide plan & those charges hurt. Now, I know i'll probably never have overage charges again after I saved up enough rollover minutes.

Cingular does not stand by their products, services and information.......2005-09-09

When I first joined, I called customer service about roaming. They informed me that if my phone said "ROAM", then I was roaming, otherwise I was not.

Recently I had large roaming charges, although my phone never said "ROAM". Cingular refused to remove any of the charges for the following reason (in an email):

"We see that all the charges applied to your account are valid charges. The actual rates charged will be determined by the information contained in our billing system, not based on the phone's display. Hence, we would not be able to apply any credits against the roaming charges. "

We went back and forth several times, but Cingular stuck by their reasoning. All they did was thank me for my loyalty and wrote a half page marketing blurb about how they are a top service provider and how I can upgrade my phone and service. Unbelievable.

Do not go with Cingular. In the event you love them or one of the phones they offer, then first ask yourself several questions.

1. How will you exactly know when you are roaming?
2. How will you know if information provided by Cingular is accurate?
3. Do you want to buy Cingular phones that Cingular will not stand by?
4. Are you ready to understand billing software and systems?
5. Are you ready to deal with a company who can't take responsibility for products, services and information it provides?

Don't waste your time with Cingular.

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