1. The Service Profit Chain: How Leading Companies Link Profit and Growth to Loyalty, Satisfaction and Value

    The Service Profit Chain: How Leading Companies Link Profit and Growth to Loyalty, Satisfaction and Value


  2. Adventure Tourism: The New Frontier

    Adventure Tourism: The New Frontier


  3. Marketing in Travel and Tourism

    Marketing in Travel and Tourism


  4. Successful Pubs and Inns (Hospitality Managers' Pocket Book S.)

    Successful Pubs and Inns (Hospitality Managers' Pocket Book S.)


  5. Yield Management: Strategies for the Service Industries

    Yield Management: Strategies for the Service Industries


  6. Seeing the Whole: Mapping the Extended Value Stream

    Seeing the Whole: Mapping the Extended Value Stream


  7. Tourism: Principles and Practice

    Tourism: Principles and Practice


  8. Other People's Money: The Corporate Mugging of America

    Other People's Money: The Corporate Mugging of America


  9. Theory of Value: An Axiomatic Analysis of Economic Equilibrium (Cowles Foundation Monograph)

    Theory of Value: An Axiomatic Analysis of Economic Equilibrium (Cowles Foundation Monograph)


  10. Lost Knowledge: Confronting the Threat of an Aging Workforce

    Lost Knowledge: Confronting the Threat of an Aging Workforce


  11. Management Accounting Official Terminology

    Management Accounting Official Terminology


  12. So You Want to Buy a Small Hotel!: A Guide

    So You Want to Buy a Small Hotel!: A Guide


  13. Industrial Organization: Theory and Practice

    Industrial Organization: Theory and Practice


  14. Business Blunders

    Business Blunders


  15. The Post-corporate World: Life After Capitalism

    The Post-corporate World: Life After Capitalism


  16. Black Arrow Rocket: A History of A Satellite Launch Vehicle and Its Engines

    Black Arrow Rocket: A History of A Satellite Launch Vehicle and Its Engines


  17. Hotel Front Office (Catering & Hotel Management Books)

    Hotel Front Office (Catering & Hotel Management Books)


  18. Leisure and Recreation for Advanced GNVQ

    Leisure and Recreation for Advanced GNVQ


  19. Travel and Hospitality in Cyberspace: E-Commerce and E-Marketing in the 21st Century

    Travel and Hospitality in Cyberspace: E-Commerce and E-Marketing in the 21st Century


  20. Nokia: The Inside Story

    Nokia: The Inside Story


  21. Wine, Food and Tourism Marketing

    Wine, Food and Tourism Marketing


  22. Product Development for the Service Sector: Lessons from Market Leaders

    Product Development for the Service Sector: Lessons from Market Leaders


  23. Inventing the Electronic Century: The Epic Story of the Consumer Electronics and Computer Science Industries

    Inventing the Electronic Century: The Epic Story of the Consumer Electronics and Computer Science Industries


  24. Understanding Disney: The Manufacture of Fantasy

    Understanding Disney: The Manufacture of Fantasy


  25. Break into the Game Industry: How to Get a Job Making Video Games

    Break into the Game Industry: How to Get a Job Making Video Games


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